Managed Services Specialist
Argentina (Remote)
About the job:
Notes:
- This is a long-term, fully remote, full-time contract which will work according to a GMT-7 business hours schedule. You may be based anywhere in South America as long as you possess the professional qualities, work ethic, equipment, and reliable Internet needed to work remotely.
- Bilingual English verbal and written communication are required, C1/C2 or Native level, as you will be working with English customers and coworkers. You must apply with an English resume/CV to be considered for this role.
Company:
Founded in 1982, SMS Datacenter is a growing IT Managed Service Provider for Colocation, Cloud, Networking, Security, Service Desk, IT Consulting, and other Managed Services. We are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing, supporting, and troubleshooting users’ infrastructures so they can focus on their businesses. If you enjoy busy days of working with fellow IT professionals to solve users’ problems, then apply to join the team!
Position:
Do you love solving problems? Do you get excited from being challenged by different issues and environments each day? Are you looking to bring your experience and great attitude to a growing company, where your work and ideas will have an impact?
As a Managed Services Specialist on the Service Desk team at SMS Datacenter, you will provide the final level of support for device and user issues related to desktops, systems, and networking, guiding and training junior team members, and escalating to specialized engineering teams for site-wide or configuration issues when necessary. You should have strong experience in desktop and infrastructure support, a solid understanding of network device troubleshooting and configuration, and be able and willing to learn and improve your skills every day.
Responsibilities:
- Provide Level 3 support with excellent customer service for users, building a long-term professional relationship of reliability and trust
- Respond immediately to calls, emails, messages, alerts, and tickets
- Take on escalations, providing guidance and training to other team members
- Proactively review various queues for tickets and take on projects for customer and business needs
- Follow maintenance schedules to run and check server reboots, backups, and other regular maintenance
- Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments
- Document all work done, issue/project status, and time entries correctly on tickets throughout the day
- Support projects and other tasks as needed
Minimum Qualifications:
- Excellent verbal and written English communication, C2 or Native English preferred, C1 minimum
- 4+ years of full-time professional IT experience, with a minimum of 2 years providing Level 2 or Level 3 support
- 3+ years of combined experience in roles involving systems and networking support or engineering, preferably for an MSP or other multitenant environment
- Experience with administering Windows Active Directory, Group Policies, and various Windows OSes and platforms
- Microsoft 365 or Exchange administration, migrations, and security
- General networking including TCP/IP, Layer 2 (VLAN), WAPs, 802.11x including DNS and DHCP, Routing, Switching, Firewalling basics (preferred)
- Windows and Mac deployment and security
- Relevant vendor certifications: CompTIA, Cisco, Fortinet, Palo Alto, Microsoft, VMWare, or equivalent knowledge
Preferred Skills and Experience:
- Routing and switching configuration, firewalling basics
- Virtual Desktop Infrastructure and Management of environments such as VMware Horizon, Citrix, and MS Remote Desktop Services of 50+ users
- VoIP migration
- Backup and data recovery technologies experience (Veeam, Rubrix, etc).
- Experience working with software licensing and software partners.
- Experience supporting Microsoft technologies such as SQL, IIS, DFS, File and Print, etc.
- Knowledge of cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption)
Compensation:
Selected candidates’ job grade and total compensation will be determined by the evaluation of factors including relevant skills, knowledge, and experience, English mastery, shifts taken, and geographic location. At SMS Datacenter, whether and how you rise from your starting point is in your hands. Excellent Service Desk Technicians will have regular opportunities for evaluation, raises, and promotions to higher levels.
There are 3 levels available on the team:
Level 1: Service Desk Technician: $650 – $1,200 per month. Requires each of the following:
- Strong English (C1 minimum)
- Familiarity with desktop support and basic network troubleshooting
- CompTIA A+ or equivalent certifications or knowledge at minimum
- 2+ years of relevant experience
Level 2: Senior Service Desk Technician: $1,250 – $1,650 per month. Requires each of the following:
- Fluent English (C2 or Native)
- Strong technical skills with desktop support and network troubleshooting
- CompTIA A+, Network+, Server+, MS-102, CCNA, and/or specialized certifications in networking or systems, or equivalent knowledge
- 4+ years of relevant experience
Level 3: Managed Services Specialist: $1,650 – $2,250 per month. Requires each of the following:
- Fluent English (C2 or Native)
- Exceptional technical skills with desktop support, network troubleshooting, and systems administration
- PCNSA, FCP, VCP, or similar and relevant vendor certifications in networking or systems, or equivalent knowledge
- 7+ years of relevant experience in positions showing increasing technical skills recommended
Benefits
Contractors who complete the first 90 days of employment will be eligible for Paid Time Off of up to 10 vacation/personal days, 5 sick days, birthdays off, and 8 US holidays each year.
Pre-Interview Questionnaire
About Us
Founded in 1982, SMS is a leading provider of Managed Services, IT Strategy & Consulting, Software Development & Analytics, Private Managed Cloud, and Colocation Services. Our success is based on building long-lasting relationships with our clients who are leaders in their respective industries, offering and developing innovative IT solutions.
Service Categories
- Orange County Data Center
- Los Angeles Data Center
- Irvine Data Center
- Colocation Orange County
- Colocation Los Angeles
- Managed IT Services Orange County
- Data Center Managed Services
- Managed Security Service Orange County
- RPA with Power Automate
- Cyber Security Services Orange County
- Data Analytics Consulting Services
- Digital Factory Solutions
- AI Consulting & Development Services
- IBM Power Solutions
- Private Managed Cloud Provider
- CMMC Managed Service Provider
Contact Us
2525 Main Street, Suite 120
Irvine, CA, 92614, United States
Phone: 949-223-9240
E-mail: [email protected]
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