Your business must monitor your systems to stay operational. Advanced tools can automate this task. However, businesses need to ensure they have workers watching the status updates so they can prevent and lessen downtime periods. SMS achieves this by combining monitoring tasks with the SMS Service Desk. We have resources available 24x7x365 to escalate and resolve problems. For instance, we operate three shifts of staff daily to respond when we spot issues. With SMS monitoring your network around the clock, we can react whenever we detect issues, and before you are aware that they ever happened.