• 2525 Main St., Suite 120

    Irvine, CA, 92614

Service Desk | SMS Datacenter

Our Services

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service desk

Service Desk

The SMS Service Desk is there to respond, whether you have a disruption in service availability or need help changing a password. Our 24×7 Service Desk will be your single point of contact for issues in your IT environment. We have engineers available to handle scenarios from setting up a new user to getting critical applications back online. Customers can have dedicated phone lines we attend to 24x7x365 for reporting incidents or opening service requests. We also have a client portal and ticketing system with an extensive knowledge base for information collection, organization, and retrieval.

REQUEST & ISSUE FULFILLMENT

  • Client Portal
  • Ticketing
  • Availability 24x7x365
  • Remote IT Support
  • White-labeled
  • Outsourced