Service Desk

The SMS Service Desk is there to respond, whether you have a disruption in service availability or need help changing a password. Our 24×7 Service Desk will be your single point of contact for issues in your IT environment. We have engineers available to handle scenarios from setting up a new user to getting critical applications back online. Customers can have dedicated phone lines we attend to 24x7x365 for reporting incidents or opening service requests. We also have a client portal and ticketing system with an extensive knowledge base for information collection, organization, and retrieval.